--- title: Help Centre description: Truyu Help Centre --- [Skip to content](https://help.truyu.com.au#main-content) [![Truyu-Lockup-Jan26](https://help.truyu.com.au/hs-fs/hubfs/Truyu-Lockup-Jan26.png?width=132&height=60&name=Truyu-Lockup-Jan26.png)](https://www.truyu.com.au/) - [Back to truyu.com.au](https://www.truyu.com.au/) - [Help centre](https://help.truyu.com.au/) Open main navigation Close main navigation - [Back to truyu.com.au](https://www.truyu.com.au/) - [Help centre](https://help.truyu.com.au/) - [Contact us](https://www.truyu.com.au/contact) [Contact us](https://www.truyu.com.au/contact) How can we help you? - There are no suggestions because the search field is empty. ### [About Truyu General information about Truyu.](https://help.truyu.com.au/about-truyu?hsLang=en-au) - [What is Truyu?](https://help.truyu.com.au/what-is-truyu?hsLang=en-au) - [What does Truyu cost?](https://help.truyu.com.au/what-does-truyu-cost?hsLang=en-au) - [Who can use Truyu?](https://help.truyu.com.au/who-can-use-truyu?hsLang=en-au) [See more](https://help.truyu.com.au/about-truyu?hsLang=en-au) ### [The Truyu App More about our features and alerts.](https://help.truyu.com.au/the-truyu-app?hsLang=en-au) - [What does dark web monitoring mean?](https://help.truyu.com.au/what-does-dark-web-monitoring-mean?hsLang=en-au) - [Why should I care if my identity is being used?](https://help.truyu.com.au/why-should-i-care-if-my-identity-is-being-used-online?hsLang=en-au) - [What do I do if I receive a Truyu Alert and it was not me?](https://help.truyu.com.au/what-do-i-do-if-i-receive-an-alert-and-it-was-not-me?hsLang=en-au) [See more](https://help.truyu.com.au/the-truyu-app?hsLang=en-au) ### [My Truyu Account Account management and offer codes.](https://help.truyu.com.au/my-truyu-account?hsLang=en-au) - [How do I apply an offer code?](https://help.truyu.com.au/how-do-i-apply-an-offer-code?hsLang=en-au) - [How can I view my current subscription status?](https://help.truyu.com.au/how-can-i-view-my-current-subscription-status?hsLang=en-au) - [How do I close my Truyu account?](https://help.truyu.com.au/how-do-i-close-my-truyu-account?hsLang=en-au) [See more](https://help.truyu.com.au/my-truyu-account?hsLang=en-au) ### [Security and Personal Data How we collect, handle and use your personal data.](https://help.truyu.com.au/security-and-personal-data?hsLang=en-au) - [How does Truyu use my data?](https://help.truyu.com.au/how-does-truyu-use-my-data?hsLang=en-au) - [What data does Truyu collect and how is it protected?](https://help.truyu.com.au/what-data-does-truyu-collect-and-how-is-it-protected?hsLang=en-au) - [Can someone else monitor me if they have my data?](https://help.truyu.com.au/can-someone-else-monitor-me-if-they-have-my-data?hsLang=en-au) [See more](https://help.truyu.com.au/security-and-personal-data?hsLang=en-au) ### [Recovering your identity Next steps if you think your identity was stolen.](https://help.truyu.com.au/recovering-your-identity?hsLang=en-au) - [How do credit report bans work?](https://help.truyu.com.au/how-do-credit-report-bans-work?hsLang=en-au) - [How do I replace my other identity documents?](https://help.truyu.com.au/how-do-i-replace-my-other-identity-documents?hsLang=en-au) - [How do I replace my driver’s licence?](https://help.truyu.com.au/how-do-i-replace-my-drivers-licence?hsLang=en-au) [See more](https://help.truyu.com.au/recovering-your-identity?hsLang=en-au) ### [Customer Support Troubleshooting and contacting Truyu.](https://help.truyu.com.au/customer-support?hsLang=en-au) - [How can I reach out to Truyu?](https://help.truyu.com.au/how-can-i-reach-out-to-truyu?hsLang=en-au) - [Why aren’t I receiving emails from Truyu?](https://help.truyu.com.au/why-arent-i-receiving-emails-from-truyu?hsLang=en-au) - [How will I know if it’s really Truyu contacting me?](https://help.truyu.com.au/how-will-i-know-if-its-really-truyu-contacting-me?hsLang=en-au) [See more](https://help.truyu.com.au/customer-support?hsLang=en-au) - [Privacy Policy](https://www.truyu.com.au/privacy-policy) - [Terms & Conditions](https://www.truyu.com.au/terms-and-conditions) - [Contact](https://www.truyu.com.au/contact) - [About](https://www.truyu.com.au/about) [![Truyu built by CommBank](https://help.truyu.com.au/hs-fs/hubfs/Truyu%20Horizontal%20Logo.png?width=316&height=100&name=Truyu%20Horizontal%20Logo.png "Truyu built by CommBank")](https://www.truyu.com.au/) Truyu is a brand of CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 trading as Truyu.  CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia. To access detailed terms and conditions about Truyu please [click here](https://www.truyu.com.au/terms-and-conditions). For information on how we collect and handle personal information, see our [Privacy Policy](https://www.truyu.com.au/privacy-policy). \*The Identity Check Alert Service is not comprehensive. Importantly, you will only receive a notification if GBG has informed us that your first name, last name and date of birth have been used at an Australian merchant that is onboarded by GBG as part of our Identity Check Alert Service. As at 5 February 2025, GBG handles over 60% of online identity checks run by Australian merchants.  \*\*There is an initial three-month trial, for all new customers. A monthly subscription fee of $4.99 will be debited from your Apple App Store or Google Play Store payment method once the trial is completed, unless you cancel your subscription before the end of the trial. Apple and the Apple Logo are trademarks of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.