I already have an active ban with Experian. Why can’t I manage my ban through Truyu?

We’ve detected an active ban with Experian that wasn’t placed by Truyu. To manage or lift this ban, you’ll need to contact Experian directly. To get started, check your email for your ban reference number. You can contact Experian here: https://www.experian.com.au/consumer/request-a-ban