--- title: I was in a data breach. Why don’t I see a Truyu Alert for it? description: A data breach is when data held about you by a third company is accessed by someone who is not authorised. If the unauthorised party makes this information accessible to other parties, or decides to sell it online, it can reach our partner's database and, where your email address is included, this will become an Alert in Truyu. --- [Skip to content](https://help.truyu.com.au/i-was-in-a-data-breach.-why-dont-i-see-a-truyu-alert-for-it#main-content) [![Truyu-Lockup-Jan26](https://help.truyu.com.au/hs-fs/hubfs/Truyu-Lockup-Jan26.png?width=132&height=60&name=Truyu-Lockup-Jan26.png)](https://www.truyu.com.au/) - [Back to truyu.com.au](https://www.truyu.com.au/) - [Help centre](https://help.truyu.com.au/) Open main navigation Close main navigation - [Back to truyu.com.au](https://www.truyu.com.au/) - [Help centre](https://help.truyu.com.au/) - [Contact us](https://www.truyu.com.au/contact) [Contact us](https://www.truyu.com.au/contact) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.truyu.com.au/?hsLang=en-au) 2. [The Truyu App](https://help.truyu.com.au/the-truyu-app?hsLang=en-au) 3. [Email Leaks](https://help.truyu.com.au/the-truyu-app?hsLang=en-au#email-leaks) 5 January 2026 # I was in a data breach. Why don’t I see a Truyu Alert for it? A data breach is when data held about you by a third company is accessed by someone who is not authorised. If the unauthorised party makes this information accessible to other parties, or decides to sell it online, it can reach our partner's database and, where your email address is included, this will become an Alert in Truyu. If the unauthorised party does not publish this information to a location we monitor, it will not be accessible to our partner's database, and therefore not an alert. This does not mean that the unauthorised party will not do something in the future that would make it accessible to other parties and our partner's database. In this case, you would receive an Alert from Truyu.  Another reason you may not have received a Truyu Alert for a data breach is that the data breach did not contain your email. Truyu uses only your email to detect if you’ve been in a data breach.  - [About Truyu](https://help.truyu.com.au/about-truyu?hsLang=en-au) - [The Truyu App](https://help.truyu.com.au/the-truyu-app?hsLang=en-au#main-content) - [Identity Check Alerts](https://help.truyu.com.au/the-truyu-app?hsLang=en-au#identity-check-alerts) - [Credit Activity Alerts](https://help.truyu.com.au/the-truyu-app?hsLang=en-au#credit-activity-alerts) - [Identity Protection Scan](https://help.truyu.com.au/the-truyu-app?hsLang=en-au#identity-protection-scan) - [Email Leaks](https://help.truyu.com.au/the-truyu-app?hsLang=en-au#email-leaks) - [Card Leaks](https://help.truyu.com.au/the-truyu-app?hsLang=en-au#card-leaks) - [Password Leaks](https://help.truyu.com.au/the-truyu-app?hsLang=en-au#password-leaks) - [Scam Checker](https://help.truyu.com.au/the-truyu-app?hsLang=en-au#scam-checker) - [My Truyu Account](https://help.truyu.com.au/my-truyu-account?hsLang=en-au#main-content) - [Account Management](https://help.truyu.com.au/my-truyu-account?hsLang=en-au#account-management) - [Offer Codes](https://help.truyu.com.au/my-truyu-account?hsLang=en-au#offer-codes) - [Security and Personal Data](https://help.truyu.com.au/security-and-personal-data?hsLang=en-au) - [Recovering your identity](https://help.truyu.com.au/recovering-your-identity?hsLang=en-au#main-content) - [Credit Report Ban](https://help.truyu.com.au/recovering-your-identity?hsLang=en-au#credit-report-ban) - [Customer Support](https://help.truyu.com.au/customer-support?hsLang=en-au) - [Privacy Policy](https://www.truyu.com.au/privacy-policy) - [Terms & Conditions](https://www.truyu.com.au/terms-and-conditions) - [Contact](https://www.truyu.com.au/contact) - [About](https://www.truyu.com.au/about) [![Truyu built by CommBank](https://help.truyu.com.au/hs-fs/hubfs/Truyu%20Horizontal%20Logo.png?width=316&height=100&name=Truyu%20Horizontal%20Logo.png "Truyu built by CommBank")](https://www.truyu.com.au/) Truyu is a brand of CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 trading as Truyu.  CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia. To access detailed terms and conditions about Truyu please [click here](https://www.truyu.com.au/terms-and-conditions). For information on how we collect and handle personal information, see our [Privacy Policy](https://www.truyu.com.au/privacy-policy). \*The Identity Check Alert Service is not comprehensive. Importantly, you will only receive a notification if GBG has informed us that your first name, last name and date of birth have been used at an Australian merchant that is onboarded by GBG as part of our Identity Check Alert Service. As at 5 February 2025, GBG handles over 60% of online identity checks run by Australian merchants.  \*\*There is an initial three-month trial, for all new customers. A monthly subscription fee of $4.99 will be debited from your Apple App Store or Google Play Store payment method once the trial is completed, unless you cancel your subscription before the end of the trial. Apple and the Apple Logo are trademarks of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.