--- title: The Truyu App | Help Centre description: More about our features and alerts. --- [Skip to content](https://help.truyu.com.au/the-truyu-app#main-content) [![Truyu-Lockup-Jan26](https://help.truyu.com.au/hs-fs/hubfs/Truyu-Lockup-Jan26.png?width=132&height=60&name=Truyu-Lockup-Jan26.png)](https://www.truyu.com.au/) - [Back to truyu.com.au](https://www.truyu.com.au/) - [Help centre](https://help.truyu.com.au/) Open main navigation Close main navigation - [Back to truyu.com.au](https://www.truyu.com.au/) - [Help centre](https://help.truyu.com.au/) - [Contact us](https://www.truyu.com.au/contact) [Contact us](https://www.truyu.com.au/contact) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.truyu.com.au/) 2. [The Truyu App](https://help.truyu.com.au/the-truyu-app) # The Truyu App More about our features and alerts. - [Why should I care if my identity is being used?](https://help.truyu.com.au/why-should-i-care-if-my-identity-is-being-used-online) - [Why should I care if my email is part of a data breach?](https://help.truyu.com.au/why-should-i-care-if-my-email-is-part-of-a-data-breach) - [Why should I care if my credit file has been viewed or modified?](https://help.truyu.com.au/why-should-i-care-if-my-credit-file-has-been-viewed-or-modified) - [Will creating a Truyu account impact my credit score?](https://help.truyu.com.au/will-creating-a-truyu-account-impact-my-credit-score) - [What alerts will I receive?](https://help.truyu.com.au/what-alerts-will-i-receive) ## Identity Check Alerts - [What are Identity Check Alerts?](https://help.truyu.com.au/what-are-identity-check-alerts-) - [How do Identity Check Alerts work?](https://help.truyu.com.au/how-do-identity-check-alerts-work) - [Why am I seeing identity check alerts from the past?](https://help.truyu.com.au/why-am-i-seeing-identity-check-alerts-from-the-past) - [What do I do if I receive a Truyu Alert and it was not me?](https://help.truyu.com.au/what-do-i-do-if-i-receive-an-alert-and-it-was-not-me) - [What do I do if I receive a Truyu Alert, and it was me?](https://help.truyu.com.au/what-do-i-do-if-i-receive-a-truyu-alert-and-it-was-me-) - [I received a Truyu Alert that doesn’t have the merchant’s name.](https://help.truyu.com.au/i-received-a-truyu-alert-that-doesnt-have-the-merchants-name) - [Why does my Truyu Alert show a merchant name I don't recognise?](https://help.truyu.com.au/why-does-my-truyu-alert-show-a-merchant-name-i-dont-recognise) - [My identity or credit file was used. Why was I not notified?](https://help.truyu.com.au/my-identity-or-credit-file-was-used.-why-was-i-not-notified) - [Can I use a digital driver's licence to set up Truyu Alerts?](https://help.truyu.com.au/can-i-use-a-digital-drivers-licence-to-set-up-truyu-alerts-) - [Can I add a second form of ID for monitoring?](https://help.truyu.com.au/can-i-add-a-second-form-of-id-for-monitoring) - [I have multiple names. Can I use Identity Check Alerts?](https://help.truyu.com.au/i-have-multiple-names.-can-i-use-identity-check-alerts-) - [What if someone else has the same name as me?](https://help.truyu.com.au/what-if-someone-else-has-the-same-name-as-me) See less ▼ ## Credit Activity Alerts - [What are Credit Activity Alerts?](https://help.truyu.com.au/what-are-credit-activity-alerts) - [Why am I seeing credit activity from the past?](https://help.truyu.com.au/why-am-i-seeing-credit-activity-from-the-past) - [How do Credit Activity Alerts work?](https://help.truyu.com.au/how-do-credit-activity-alerts-work) - [I have a credit file ban, what does this mean?](https://help.truyu.com.au/i-have-a-credit-file-ban-what-does-this-mean) - [What is the difference between a credit file ban and Credit Activity Alerts?](https://help.truyu.com.au/what-is-the-difference-between-a-credit-file-ban-and-credit-activity-alerts) - [How do I set up Credit Activity Alerts with a credit file ban?](https://help.truyu.com.au/how-do-i-set-up-credit-activity-alerts-with-a-credit-file-ban) - [I don’t have a credit file. Can I still use Truyu Alerts?](https://help.truyu.com.au/i-dont-have-a-credit-file.-can-i-still-use-truyu-alerts) - [Help, my credit file was not found?](https://help.truyu.com.au/help-my-credit-file-was-not-found) See less ▼ ## Identity Protection Scan - [What is the Identity Protection Scan?](https://help.truyu.com.au/what-is-the-identity-protection-scan) - [What’s included in the scan?](https://help.truyu.com.au/whats-included-in-the-scan) ## Email Leaks - [What are Email Leaks Alerts?](https://help.truyu.com.au/what-are-email-leaks-alerts) - [How does Email Leaks work?](https://help.truyu.com.au/how-does-email-leaks-work) - [What happens if my data is exposed in a data breach?](https://help.truyu.com.au/what-happens-if-my-data-is-exposed-in-a-data-breach) - [What does dark web monitoring mean?](https://help.truyu.com.au/what-does-dark-web-monitoring-mean) - [Why don’t I recognise a business that exposed my data in a data breach?](https://help.truyu.com.au/why-dont-i-recognise-a-business-that-exposed-my-data-in-a-data-breach) - [I was in a data breach. Why don’t I see a Truyu Alert for it?](https://help.truyu.com.au/i-was-in-a-data-breach.-why-dont-i-see-a-truyu-alert-for-it) See less ▼ ## Card Leaks - [What happens to Card Leaks monitoring when my subscription ends?](https://help.truyu.com.au/what-happens-to-card-leaks-monitoring-when-my-subscription-ends) - [What is Card Leaks?](https://help.truyu.com.au/what-is-card-leaks) - [How many cards can I check and monitor?](https://help.truyu.com.au/how-many-cards-can-i-check-and-monitor) - [How do I delete my card number if I don’t want it saved on the app?](https://help.truyu.com.au/how-do-i-delete-my-card-number-if-i-dont-want-it-saved-on-the-app) - [How does Card Leak Alerts work?](https://help.truyu.com.au/how-does-card-leak-alerts-work) - [What is Card Leak Alerts?](https://help.truyu.com.au/what-is-card-leak-alerts) - [How do I switch on Card Leak Alerts for card monitoring?](https://help.truyu.com.au/how-do-i-switch-on-card-leak-alerts-for-card-monitoring) - [Can I switch off card monitoring?](https://help.truyu.com.au/can-i-switch-off-card-monitoring) - [I’m not receiving any Card Leaks notifications. What should I do?](https://help.truyu.com.au/im-not-receiving-any-card-leaks-notifications.-what-should-i-do) - [Is it safe to enter my credit card details in the Card Leaks feature?](https://help.truyu.com.au/is-it-safe-to-enter-my-credit-card-details-in-the-card-leaks-feature) - [What kinds of cards can I check?](https://help.truyu.com.au/what-kinds-of-cards-can-i-check) - [What happens if my card is found in a leak?](https://help.truyu.com.au/what-happens-if-my-card-is-found-in-a-leak) - [What if no leaks are found?](https://help.truyu.com.au/what-if-no-leaks-are-found) - [Does checking my card affect my credit score?](https://help.truyu.com.au/does-checking-my-card-affect-my-credit-score) See less ▼ ## Password Leaks - [What happens to password leaks monitoring when my subscription ends?](https://help.truyu.com.au/what-happens-to-password-leaks-monitoring-when-my-subscription-ends) - [What is password leaks?](https://help.truyu.com.au/what-is-password-leaks) - [How do I switch on password leak alerts?](https://help.truyu.com.au/how-do-i-switch-on-password-leak-alerts) - [How do password leak alerts work?](https://help.truyu.com.au/how-do-password-leak-alerts-work) - [What are password leak alerts?](https://help.truyu.com.au/what-are-password-leak-alerts) - [How do I remove an email address from password leaks?](https://help.truyu.com.au/how-do-i-remove-an-email-address-from-password-leaks) - [I’m not receiving any password leak alerts. What should I do?](https://help.truyu.com.au/i-am-not-receiving-any-password-leak-alerts-what-should-i-do) - [Can I switch off password leak alerts?](https://help.truyu.com.au/can-i-switch-off-password-leak-alerts) - [How many email addresses can I monitor?](https://help.truyu.com.au/how-many-email-addresses-can-i-monitor) - [Do I need to share my password to use Password Leaks?](https://help.truyu.com.au/do-i-need-to-share-my-password-to-use-password-leaks) - [Why do I not recognise some of these passwords Truyu has found?](https://help.truyu.com.au/why-do-i-not-recognise-some-of-these-passwords-truyu-has-found) - [What happens if my password is leaked online?](https://help.truyu.com.au/what-happens-if-my-password-is-leaked-online) - [My password was leaked but I don’t use it anymore.](https://help.truyu.com.au/my-password-was-leaked-but-i-dont-use-it-anymore) - [Why do I have multiple passwords leaked for an email address?](https://help.truyu.com.au/why-do-i-have-multiple-passwords-leaked-for-an-email-address) - [What if no Password Leaks are found?](https://help.truyu.com.au/what-if-no-password-leaks-are-found) - [What email addresses can I check for password leaks?](https://help.truyu.com.au/what-email-addresses-can-i-check-for-password-leaks) See less ▼ ## Scam Checker - [How does Scam Checker work?](https://help.truyu.com.au/how-does-scam-checker-work) - [How do I use Scam Checker?](https://help.truyu.com.au/how-do-i-use-scam-checker) - [How does Scam Checker decide if a message is “probably a scam”, and why isn’t the suggestion 100% certain?](https://help.truyu.com.au/how-does-scam-checker-decide-if-a-message-is-probably-a-scam-and-why-isnt-the-suggestion-100-certain) - [About Truyu](https://help.truyu.com.au/about-truyu) - [The Truyu App](https://help.truyu.com.au/the-truyu-app#main-content) - [Identity Check Alerts](https://help.truyu.com.au/the-truyu-app#identity-check-alerts) - [Credit Activity Alerts](https://help.truyu.com.au/the-truyu-app#credit-activity-alerts) - [Identity Protection Scan](https://help.truyu.com.au/the-truyu-app#identity-protection-scan) - [Email Leaks](https://help.truyu.com.au/the-truyu-app#email-leaks) - [Card Leaks](https://help.truyu.com.au/the-truyu-app#card-leaks) - [Password Leaks](https://help.truyu.com.au/the-truyu-app#password-leaks) - [Scam Checker](https://help.truyu.com.au/the-truyu-app#scam-checker) - [My Truyu Account](https://help.truyu.com.au/my-truyu-account#main-content) - [Account Management](https://help.truyu.com.au/my-truyu-account#account-management) - [Offer Codes](https://help.truyu.com.au/my-truyu-account#offer-codes) - [Security and Personal Data](https://help.truyu.com.au/security-and-personal-data) - [Recovering your identity](https://help.truyu.com.au/recovering-your-identity#main-content) - [Credit Report Ban](https://help.truyu.com.au/recovering-your-identity#credit-report-ban) - [Customer Support](https://help.truyu.com.au/customer-support) - [Privacy Policy](https://www.truyu.com.au/privacy-policy) - [Terms & Conditions](https://www.truyu.com.au/terms-and-conditions) - [Contact](https://www.truyu.com.au/contact) - [About](https://www.truyu.com.au/about) [![Truyu built by CommBank](https://help.truyu.com.au/hs-fs/hubfs/Truyu%20Horizontal%20Logo.png?width=316&height=100&name=Truyu%20Horizontal%20Logo.png "Truyu built by CommBank")](https://www.truyu.com.au/) Truyu is a brand of CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 trading as Truyu.  CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia. To access detailed terms and conditions about Truyu please [click here](https://www.truyu.com.au/terms-and-conditions). For information on how we collect and handle personal information, see our [Privacy Policy](https://www.truyu.com.au/privacy-policy). \*The Identity Check Alert Service is not comprehensive. Importantly, you will only receive a notification if GBG has informed us that your first name, last name and date of birth have been used at an Australian merchant that is onboarded by GBG as part of our Identity Check Alert Service. As at 5 February 2025, GBG handles over 60% of online identity checks run by Australian merchants.  \*\*There is an initial three-month trial, for all new customers. A monthly subscription fee of $4.99 will be debited from your Apple App Store or Google Play Store payment method once the trial is completed, unless you cancel your subscription before the end of the trial. Apple and the Apple Logo are trademarks of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.