The Truyu App
More about our features and alerts.
Identity Check Alerts
- What are Identity Check Alerts?
- How do Identity Check Alerts work?
- Why am I seeing identity check alerts from the past?
- What do I do if I receive a Truyu Alert and it was not me?
- What do I do if I receive a Truyu Alert, and it was me?
- I received a Truyu Alert that doesn’t have the merchant’s name.
- Why does my Truyu Alert show a merchant name I don't recognise?
- My identity or credit file was used. Why was I not notified?
- Can I use a digital driver's licence to set up Truyu Alerts?
- Can I add a second form of ID for monitoring?
- I have multiple names. Can I use Identity Check Alerts?
- What if someone else has the same name as me?
Credit Activity Alerts
- What are Credit Activity Alerts?
- How do Credit Activity Alerts work?
- I have a credit file ban, what does this mean?
- What is the difference between a credit file ban and Credit Activity Alerts?
- How do I set up Credit Activity Alerts with a credit file ban?
- I don’t have a credit file. Can I still use Truyu Alerts?
- Help, my credit file was not found?
Identity Protection Scan
Email Leaks
Card Leaks
- What is Card Leaks?
- How does Card Leak Alerts work?
- What is Card Leak Alerts?
- How do I switch on Card Leak Alerts for card monitoring?
- How do I delete my card number if I don’t want it saved on the app?
- Can I switch off card monitoring?
- I’m not receiving any Card Leaks notifications. What should I do?
- What happens when my subscription ends?
- Is it safe to enter my credit card details in the Card Leaks feature?
- What kinds of cards can I check?
- What happens if my card is found in a leak?
- What if no leaks are found?
- Does checking my card affect my credit score?
Password Leaks
- What is Password Leaks?
- Do I need to share my password to use Password Leaks?
- Why do I not recognise some of these passwords Truyu has found?
- What happens if my password is leaked online?
- My password was leaked but I don’t use it anymore.
- Why do I have multiple passwords leaked for an email address?
- What if no Password Leaks are found?
- What email addresses can I check for password leaks?