What do I do if I receive a Truyu Alert and it was not me?

If it wasn’t you, it could be a case of identity misuse. Follow the links and recommendations within the Truyu Alert to resecure your information as efficiently as possible and prevent further harm or loss.

For Credit Activity Alerts, you may want to contact the business that made the enquiry or opened the account.

You should also consider placing a temporary ban on your credit file.

You can apply for credit file bans with all of the Australian credit reporting agencies (CRAs), by engaging just one of them and requesting that they place bans with all CRAs if you agree to their terms and conditions.

You can place a ban request at each credit reporting agency using the following links:

Experian: Request a Ban

Equifax: Request a Ban

Illion: Request a Ban

If you need additional support, contact us through the contact form on our website, and we’ll assist you through the process.