Help, my credit file was not found?

Sometimes we can’t find a credit file that matches your provided details. This can happen if your details are different at the credit bureau to what you’ve provided us (for example, you recently moved house and haven’t updated your address with your bank yet), or your credit file isn’t being held by Experian. If you've recently updated your personal details (such as a change of address), make sure your creditors have your latest information so they can notify Experian to update your records.

Once you verify your identity and run your identity protection scan, we’ll keep an eye on in the background. Once you’ve established a credit file, we’ll automatically fetch your credit activity history. If you’re subscribed, once you’ve established a credit file, we’ll automatically register you for Credit Activity Alerts. We’ll notify you if this happens.